Omni-Channel Messaging
Macros Connect
Omni-channel messaging — WhatsApp, Instagram, SMS, and email in one place
Macros Connect is your business messaging hub. Reach customers on WhatsApp, Instagram, SMS, and email from one inbox — triggered automatically from POS, web, and mobile workflows.
The challenge
Teams juggle separate apps for WhatsApp, social DMs, texts, and email — so updates are slow, inconsistent, and hard to track.
Our solution
Unify customer communication in one omni-channel platform. Set rules once; Macros Connect sends the right message on the right channel for bills, dispatch, payments, and follow-ups.
Key features
WhatsApp Business
Send approved templates for invoices, orders, payment reminders, and dispatch — triggered from your Macrossoft stack.
Instagram messaging
Reply to customer DMs and send updates where Instagram is part of your sales and support workflow.
SMS notifications
Reach customers by text for payment reminders, OTPs, and alerts when SMS is the preferred channel.
Email automation
Send bills, statements, and follow-ups by email with the same event rules as your other channels.
Unified inbox & timeline
See WhatsApp, Instagram, SMS, and email threads in one place — who was contacted, when, and why.
Triggered from software events
Messages send when you save a bill, receive payment, ship an order, or generate compliance documents.
Channel rules per event
Choose which channel each event uses — e.g. WhatsApp for bills, SMS for payment reminders, email for statements.
Delivery & read insight
Track sent, delivered, and read status per channel where the provider supports it.
Role-based access
Control who can send messages or edit templates across your team.
Industries we serve
Macros software adapts to how your sector operates.
Integrations
Works with your Macrossoft stack and GST compliance workflows.
How it works
Use your Macrossoft software
Continue billing and operations in POS, web, or mobile as usual.
Connect your channels
Link WhatsApp, Instagram, SMS, and email during onboarding — we help with templates and approvals.
Customers stay informed
Automatic omni-channel notifications on events; manual replies from one inbox when needed.
Frequently asked questions
Which channels does Macros Connect support?
WhatsApp Business, Instagram messaging, SMS, and email. You can use one channel or combine them — rules are set per event during setup.
Do I need separate apps for each channel?
No. Macros Connect is one omni-channel module integrated with Macros POS, Web App, Mobile App, and the rest of your stack.
Can I send invoice updates on WhatsApp and email?
Yes. The same billing or dispatch event can notify customers on WhatsApp, SMS, email, or Instagram — based on your rules.
Is customer data secure?
Yes. Role-based permissions control who can send messages, edit templates, and access communication history.
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- e-Invoice generation
Mobile Applications
Macros Mobile App
Mobile apps that keep teams and customers in sync
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- Delivery & dispatch
- Customer self-service
See Macros Connect in action
Get a guided walkthrough focused on your exact workflow and goals.